How visitor data is used to process requests, inquiries and follow-up.
The platform collects information supplied by visitors, such as names, contact numbers, email addresses, delivery locations, request details and uploaded files, together with limited technical data required for security and operational logging. The information is used to process orders, quotations, maintenance requests and inquiries, assign them to the appropriate employee, communicate with the customer, improve service and protect the platform. Customer data is not sold to advertisers. Data may be shared only as necessary with service providers or official authorities when a legal obligation applies. Records are retained according to operational and audit needs. Customers may request correction or clarification through the official email shown on the contact page. No customer account is required to shop, submit a request or track a reference number.
